1 reviews | Active since Feb 2011
Poor customer service
I placed an order from Loot in December & an incorrect item was delivered. I reported this & Kevin responded that the incorrect item will be picked up by FedEx & I'll be refunded as the correct item is not available - yet it was still showing on their website but with a different price.<br> I had also made arrangements with Spree to have their couriers (also Fedex) come pick up the sandals I was returning to them. When the Loot couriers came, I asked them if they're picking up the Spree parcel & they agreed. I asked them about the waybill I was supposed to complete and they said everything has already been done at their office - so I gave them the Spree parcel, not knowing they're from Loot.<br> <br> In Kevin's email of 20-06-2016 at 18h21 were instructions for the return & it stated that the courier will bring a blank waybill for me to fill. This was not the case. Now Loot wants me to pay R45 for the return of the Spree parcel. Why must I pay for someone else's mistake coz had their couriers known which parcel they've come to pick up & followed the process in Kevin's email (or delivered the correct item 1st time) the mixup wouldn't have occurred? Rest assured I won't be buying from Loot again
We are so sorry to hear about this parcel mix up. We truly wish the arrangement had run smoothly.
We have spoken to the driver who handled your collection and he advised that he had purposefully asked if this is the Loot parcel and was advised that the Loot parcel was inside the Spree Box. He therefore took the box that we given to him and completed the waybill with our address information.
We are of course very sorry that the blank waybill was not completed in front of you so the information could be verified before he left. This is not our arrangement with FEDEX and they should have had the waybill at hand for you to complete.
On this occasion, we would be happy to send the Spree parcel back if you need us to. In the meantime we have rebooked the collection for tomorrow.
Please accept our sincere apologies for any inconvenience.
Kind regard,
Wardah
We are so sorry to hear about this parcel mix up. We truly wish the arrangement had run smoothly.
We have spoken to the driver who handled your collection and he advised that he had purposefully asked if this is the Loot parcel and was advised that the Loot parcel was inside the Spree Box. He therefore took the box that we given to him and completed the waybill with our address information.
We are of course very sorry that the blank waybill was not completed in front of you so the information could be verified before he left. This is not our arrangement with FEDEX and they should have had the waybill at hand for you to complete.
On this occasion, we would be happy to send the Spree parcel back if you need us to. In the meantime we have rebooked the collection for tomorrow.
Please accept our sincere apologies for any inconvenience.
Kind regard,
Wardah