Patiently waiting for a soundbar

Hi team. Me again. So just got off the phone with Fedex. And Loot has cancelled the delivery of my order. Now I’m honestly at a loss for words. After placing and completing my order on 18 May, I’ve been patiently waiting. Very patiently. But now yet again my order has been stopped without informing me or contacting me. Guys please - what is happening? Is it Loot? Is it Samsung? Where is the item I have paid for? A refund is out of the question at this stage as I’m sure you can understand. I bought the item on sale for an insurance claim. It’s been more than a month now. Can Loot contact Samsung SA and organise something? Or what do you suggest? I know the call centre is down - but can a manager please contact me and explain?

Hope to hear from you