Pathetic service

I placed an order in bid or buy but the supplier was Loot.

I received an email from loot on 19 February 2019 and I never received any further communication from them. So it had been almost 2 weeks since that email and I had not yet received my goods. I called loot and the agent advised that she would log a call, I expressed the urgency of the order as it was text books. Yet, she said sorry it can take 24 to 48 hours for feedback from Dawn wing couriers.

The agent didn't even see what the issue was, yet when I called dawn wing the first thing their agent confirmed was my details. What baffled me is that my details were provided on bid or buy when I placed my order so why or how the hell did loot not use those details? We live in an age of technology and yet we receive such poor service from a business whose business is convenience via online shopping.

I personally will never purchase any goods from loot again due to such pathetic service and the fact that no one contacted me via phone or email. I have also shared my experience with friends and family whom also shop online on a regular basis

Loot needs to reevaluate their SLA on queries especially when it is text books and it's urgent. In addition, your feedback and contact to customers also needs to improved. You simply cannot email me for the dispatch of my goods but not email me when there is a damn problem with my delivery.

Wake up loot and move with technology this is not the damn dark ages!!!