Pathetic Service

On 1 December I placed an order and paid for two items on Loot's site. Every time in enquired about the deliver, I was informed I will be contacted upon delivery. I phoned again on 14 Dec and was informed that the parcel has not been shipped yet. Every time I query a delivery date as 2 weeks is now ridiculous, Tamryn sounds like a broken record saying the courier company will inform me. THIS IS NOT GOOD ENOUGH! I WANT A DELIVERY DATE. I was given a waybill number for FedEx to track my parcel, but as per FedEx the parcel has not even been booked into their system MEANING I WAS GIVEN FLASE INFORMATION. This is pathetic service as nobody can tell me when delivery will take place after TWO WEEKS. I sent numerous mails, complained on Hello Peter and phoned in and I am still none the wiser. I would like somebody who knows what is going on to contact me to have this sorted out as a matter of urgency as I am going on leave and the parcel will then not reach me.<br> I NEED URGENT ASSISTANCE AS NOBODY SO FAR EVEN REMOTELY TRIED TO ASSIST ME PROPERLY!!!!!