Pathetic Service

I've ordered a few times from Loot and generally the service has been average...nothing mind boggling. Up until my recent order in December. Received notification that it had been shipped on the 30/12 and that's about the last information I can get from them. Apparently they have started using a new courier company that does not have online tracking and can only be contacted via email by the Loot consultant, but they do apparently do not respond to said email. How on earth can Loot contract out courier services to such a company (which seems to be start up business). Order number CNKF-309-B280.