Pathetic Loot.co.za

I ordered a fridge of R14 000.00 on 2 January. First delivery was promised within 5 days. Then the 13th of Jan. No communication since from their side. I then phoned, twice. They promised to come back with new date. Had to call them for third time this morning 25 Jan. Still cannot confirm anything. I am utterly frustrated and extremely unhappy.