Pathetic customer service!

I had a Hisense TV that I had bought from Loot.co.za that suddenly started showing a purple splotch on it. This was in February. It was still under warranty and so after contacting Loot I was told to send it to Hisense for repair. It took them a week to pick it up and then a week to inform me that it was not repairable and that it must be sent back to Loot to send to the supplier for replacement. It took many phonecalls and broken promises for the TV to eventually be returned to me. I then contacted Loot who said that as the lockdown had just started they could not collect it from me. After many emails and calls they eventually arranged on 20 May for it to be collected which it was on 24 May. They acknowledged receipt of it on 28 May. They said that they would be sending it to the supplier to get replaced. On 11 June I asked for an update and they rep**** on 15 June that it was with the supplier. Several emails since then have had the same response - "waiting for feedback from supplier". What feedback? Hisense said that it could not be fixed and that the supplier must replace it! It has now been almost 5 months that I have not had my TV. Pathetic customer service!!