Pathetic customer service

I ordered an essential item on 2020-04-12 and paid via Zapper. The status of the order has shown "Waiting on clearance of funds". On 2020-04-14 I e-mail them asking why the order still shows outstanding. I received a reply on 2020-04-15 stating the following:

"Good day, Thanks for contacting Loot.co.za.

Your details has been forwarded off to our Payments division to have this investigated.

Please accept our sincere apologies for any inconvenience caused to you."

The order's status has not yet changed and I mailed them again on 2020-04-16 and got no feedback. I mailed AGAIN on 2020-04-19 and got no feedback. On 2020-04-20 I called in and the agent told me that there was apparently an issue but it got fixed, they just need to update the order status. He said that he will contact the relevant department and he will let me know during the course of the day of the feedback. I still have not gotten any feedback so I called in again today 2020-04-22 and was told the issue IS STILL NOT RESOLVED EVEN and they are still investigating. First I was told the issue has been resolved and now I'm told it's still being investigated?

Please Loot, attend to your tickets more efficiently. How can it take you more than a week to fix something?