Pathetic Customer Service

Have no clue in getting a parcel collected from customer. Been waiting a week. They cant seem to arrange with FedEx to collect in the right part of South Africa. I am in CPT, Loot email me a DURBAN reference number. Loot blames FedEx for sending them the wrong reference, and yet LOOT see's it is wrong and still emails me a DURBAN reference. What a bunch of clowns I am dealing with. This is certainly a hopeless case with a company that will NEVER reach the levels of TAKEALOT.