JA
Jean A
1 reviews | Active since May 2014
05 Feb 2016, 10:43
Pathetic after sales service !!!!
Sorry this is getting a little ridiculous now. The device I sent in for replacement / repair. Has been sitting with you for over week!! Response in dealing with this is unrealistically slow! since Monday I've been trying to confirm and have this dispatched back to me. Hopefully we can resolve this by March. Clearly since you have my money there is no real sense of urgency in dealing with this. This process started on 22th Dec!! I am a patient person but this is just pathetic to be honest. <br> <br> To think I have refereed 3 people to your site and I wont be doing so in future.
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Loot.co.za's replyOfficial
06 Feb 2016, 10:58Hello XGosu,
We are so sorry that the faulty process takes this long. The period took longer than expected as this supplier closed for the festive season shortly after we heard of the faulty unit.
We constantly relooking at the process to try and streamline it, but there is an extensive amount of administration required that it does slow down the dispatch.
We are sorry that that it did not leave us sooner.
Kind regards,
Wardah
We are so sorry that the faulty process takes this long. The period took longer than expected as this supplier closed for the festive season shortly after we heard of the faulty unit.
We constantly relooking at the process to try and streamline it, but there is an extensive amount of administration required that it does slow down the dispatch.
We are sorry that that it did not leave us sooner.
Kind regards,
Wardah
Loot.co.za's reply06 Feb 2016, 10:58
Official
Hello XGosu,
We are so sorry that the faulty process takes this long. The period took longer than expected as this supplier closed for the festive season shortly after we heard of the faulty unit.
We constantly relooking at the process to try and streamline it, but there is an extensive amount of administration required that it does slow down the dispatch.
We are sorry that that it did not leave us sooner.
Kind regards,
Wardah
We are so sorry that the faulty process takes this long. The period took longer than expected as this supplier closed for the festive season shortly after we heard of the faulty unit.
We constantly relooking at the process to try and streamline it, but there is an extensive amount of administration required that it does slow down the dispatch.
We are sorry that that it did not leave us sooner.
Kind regards,
Wardah