tS
thato S
1 reviews | Active since Apr 2015
11 Jun 2015, 15:54
Pathetic!!!!!
I bought a babymoov chic changing bag from loot and made payment on this order,specifically requesting that they make sure that when they dispatch it,it is without fault. I was amazed by how fast it was dispatched,It got to me within 5days which I was pleased about but upon inspection I realized that the stroller hook was faulty and it had no shoulder strap,I immediately contacted them and brady told me he was investigating,I gave them 24hrs to do that,today again they tell me that they are investigating with the suppliers. I don't give a rats ass about their suppliers and their problem shouldn't be made mine.
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Loot.co.za's replyOfficial
11 Jun 2015, 16:27Hello taydosaul,
As mentioned on the phone, we truly regret that you've received a faulty bag and, at this stage, we aren't able to confirm exactly when your replacement will arrive.
More stock is expected to arrive within the next couple of days. We're working closely with our supplier to ensure that we can obtain your replacement as a priority.
We understand completely that you need your replacement right away! We will continue to try our best to deliver it to you as soon as we can.
Thanks for your patience and understanding.
Kind regards,
Lindy Clarke.
- Loot.co.za Operations Manager.
As mentioned on the phone, we truly regret that you've received a faulty bag and, at this stage, we aren't able to confirm exactly when your replacement will arrive.
More stock is expected to arrive within the next couple of days. We're working closely with our supplier to ensure that we can obtain your replacement as a priority.
We understand completely that you need your replacement right away! We will continue to try our best to deliver it to you as soon as we can.
Thanks for your patience and understanding.
Kind regards,
Lindy Clarke.
- Loot.co.za Operations Manager.
Loot.co.za's reply11 Jun 2015, 16:27
Official
Hello taydosaul,
As mentioned on the phone, we truly regret that you've received a faulty bag and, at this stage, we aren't able to confirm exactly when your replacement will arrive.
More stock is expected to arrive within the next couple of days. We're working closely with our supplier to ensure that we can obtain your replacement as a priority.
We understand completely that you need your replacement right away! We will continue to try our best to deliver it to you as soon as we can.
Thanks for your patience and understanding.
Kind regards,
Lindy Clarke.
- Loot.co.za Operations Manager.
As mentioned on the phone, we truly regret that you've received a faulty bag and, at this stage, we aren't able to confirm exactly when your replacement will arrive.
More stock is expected to arrive within the next couple of days. We're working closely with our supplier to ensure that we can obtain your replacement as a priority.
We understand completely that you need your replacement right away! We will continue to try our best to deliver it to you as soon as we can.
Thanks for your patience and understanding.
Kind regards,
Lindy Clarke.
- Loot.co.za Operations Manager.