Over Promise, Don't Deliver

What a disaster of a company! Placed an order on 20/10/2022 that said that all items were in stock and the order would be delivered by 26/10/2022. It is now already 01/11/2022 and no update on this order. After 2x phone calls to customer care (the first customer care rep promised to follow up and get back, which he did not) I've pretty much been told that they have moved warehouses so they will eventually ship it out some time within the next two weeks but they aren't 100% sure where the order is or when I will actually receive it. If I want to cancel my order they will have to do an EFT refund (since I did not pay by credit card as their payment gateway was down when placing the order - to make things worse) which will take several days. I've never experienced such bad service for an e-commerce company and will definitely never be using them again! So many better options with far better service. Avoid at all costs!