Over-promise and under-deliver

Placed an order for an essential item for my student daughter. Discussed the delivery time with your staff prior to lockdown, but agreed that we will manage in the mean time. To date - no delivery on the indicated date, no communication about the delivery or delay. Excuse on your message system - challenges with lockdown and required to send a mail to *** 72 hour response time to a query indicated - still no response Daily adverts in my mailbox running specials, etc - yet you have "challenges" with an order placed prior to lockdown? Learn from Takealot w.r.t. efficiencies - delivery in max 5 days in the same environment and operating space. It's all about the capabilities - not just the promises. Strategically you are failing.