Over a month and still no repaired item

I bought an item from loot.co.za in August, on November the 12th it went faulty, I contacted Loot and they got the item collected on the 16th November. I had to keep emailing them and asking what is happening, each time I email then all of a sudden they would give me an update. It took 11 days to courier it from Durban to Cape Town (11). Up till today the 23rd December I have still not got the replacement item and I was told on Wednesday the 20th that I would have the replacement in 24 hours. Really bad service and I would warn people to rather try other online shops before you use Loot.co.za.