1 reviews | Active since Jun 2016
Order cancelled by Loot but not refunded!!
<p>I received the following email after receiving an order confirmation email: "we are unable to approve your credit card payment and as a result have to cancel your order".</p> <p> </p> <p>The funds have been deducted from my credit card.</p> <p>My credit card provider says that Loot's finance department needs to trace the authorisation for the transactions and release/reverse it.</p>
Dear Muhammad,
Thank you for taking our call.
As mentioned, we confirm that we definitely have not debited the cards. Also, the authorisations - which usually only reserve the amounts temporarily - were already reversed on 23rd June. Therefore your bank should have already released the funds back to the credit card account.
Please could you double check with your bank and do let us know if the amounts are still reserved, so that we may try to resolve this for you as soon as possible?
Kind regards
Laura Seymour.
- Loot.co.za Customer Service Manager
Dear Muhammad,
Thank you for taking our call.
As mentioned, we confirm that we definitely have not debited the cards. Also, the authorisations - which usually only reserve the amounts temporarily - were already reversed on 23rd June. Therefore your bank should have already released the funds back to the credit card account.
Please could you double check with your bank and do let us know if the amounts are still reserved, so that we may try to resolve this for you as soon as possible?
Kind regards
Laura Seymour.
- Loot.co.za Customer Service Manager