Once they have your Loot they dont care

On 24 February 2023 I ordered a RCT 1000w inverter to help with the loadshedding issues the order was despatched on 28 February and delivered. The item worked well till 1 March and then started to hold the TV up for only an hour and then down to 30 minutes. I then sent a return notice to Loot on 14 March and received a response from Muneeb the returns agent. He stated that the item was out of warranty and that it could be the battery and would like a quote to repair it. I rep**** with 2 questions 1 how long was the warranty as it is not stated on the product and 2 how much would it cost to repair it. To date I have had no response and I have resent the mail twiice. In desperation I decided to phone the call centre number once they put you through to returns the number stayes engaged and you get cut off after 3 attempts I gave up. Looks like customer service is not big in their organisation