Not refunding money after a long period. Not replying to emails!

Good morning I am a regular Takealot shopper but recently decided to give Loot a chance. Since then I deeply regret it. Firstly they withheld my delivery because they were waiting on one or two items. I had to call in and request what was going on as i was not aware for the reason of the delay. I then advised they send what they have in the interim instead of holding up the entire order. Eventually it all arrived. I then a logged a return for the one item and then a week later I had to log another return. It's been a month now and Loot has still not refunded my money. Is this lawful, why is my money not reflecting in my account after this long. The customer service is poor. Please refund my money!