NON EXISTING CUSTOMER RETURN SERVICES FROM LOOT.CO.ZA

I bought a MiGiga 1960 from Loot on 28 July. The item arrives and was working for 1 week then I had problems with the remote. I phone 2 x on a Friday afternoon and put on hold, this is after I lock a return on their site 3 times, only to realise that they left for the afternoon and is not going to come back to my call. I will NEVER buy anything from them again. You lock a return, nobody even bother to contact me in 2 months to attend to my problem. I really do not have R920 to throw away. For customer services, they really deserve a -10. On their site they stated 21 days valid for returns. This is now 2 months passed. I had to buy another gadget in the mean time to use in place of this faulty gadget. After I contact Syntech, the Supplier, they confirmed to me that they discontinue this product because of problems with the remote.