jM
julian M
1 reviews | Active since May 2015
19 May 2015, 09:09
Non - Delivery of Prodcut
I purchased a book on Loot and have still not received delivery well over 5 days after the delivery address. Loot are unresponsive to my emails and calls. <br> Please assist.
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Loot.co.za's replyOfficial
19 May 2015, 09:56Hello julianmountain,
Dear Julian,
We are sorry to hear of your disappointment.
Your order is available for collection at your post office. We can confirm that the post office counter option was selected at checkout and not one of our courier delivery options.
Please accept our apologies that you were not able to get through to us. We believe we may have an intermittent line problem and have asked Telkom to come and fix this as quickly as they can.
We have received your emails sent yesterday afternoon and this morning, and have responded to them with more detail on how you can collect your parcel.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
Dear Julian,
We are sorry to hear of your disappointment.
Your order is available for collection at your post office. We can confirm that the post office counter option was selected at checkout and not one of our courier delivery options.
Please accept our apologies that you were not able to get through to us. We believe we may have an intermittent line problem and have asked Telkom to come and fix this as quickly as they can.
We have received your emails sent yesterday afternoon and this morning, and have responded to them with more detail on how you can collect your parcel.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
Loot.co.za's reply19 May 2015, 09:56
Official
Hello julianmountain,
Dear Julian,
We are sorry to hear of your disappointment.
Your order is available for collection at your post office. We can confirm that the post office counter option was selected at checkout and not one of our courier delivery options.
Please accept our apologies that you were not able to get through to us. We believe we may have an intermittent line problem and have asked Telkom to come and fix this as quickly as they can.
We have received your emails sent yesterday afternoon and this morning, and have responded to them with more detail on how you can collect your parcel.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
Dear Julian,
We are sorry to hear of your disappointment.
Your order is available for collection at your post office. We can confirm that the post office counter option was selected at checkout and not one of our courier delivery options.
Please accept our apologies that you were not able to get through to us. We believe we may have an intermittent line problem and have asked Telkom to come and fix this as quickly as they can.
We have received your emails sent yesterday afternoon and this morning, and have responded to them with more detail on how you can collect your parcel.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager