Non Delivery & No Feedback

Submitted my order on 09/07 with a expected shipping date of 21/07/2020, did send a follow-up mail on the same day to confirm when we can expect delivery and was advised that feedback will be provided within 72 hours. It is now 27/07/2020 and no feedback has been received and order has still not been delivered. Please confirm when my order will be delivered?? Mail Ref: #76***3