no response for incomplete order

if there is anything this pandemic has taught me is that some business just don't have business continuity management plan in place or their customer service is not on point.

I place an order with loot during level 5 for a few essentials which were only delivered during level 4, i didn't have a problem with that. What really annoys me is that on the day of the delivery only a few items except for the 3 piece roaster set. So immediately i sent an email to loot 21 May 2020 telling them about this and even attaching pictures of what was delivered to me. Till today there has not been any response as to when will the roaster set be delivered mind you its not like i have not paid for them, i have. Now when you call the customer line which claims they are open from 9 until 5 or 6 there is nobody there to take my but strangely during level 5 and 4 calls were being taken. this is really starting to be annoying now. order number DHXG-270-B060 How i miss doing business with takealot because this type of service i have never experienced with them.