NO DELIVERY, NO COMMUNICATION!

No delivery, no communication whatsoever! This is unacceptable! I placed an order for essential products, that is, masks, sanitizers, wet wipes and cleaning detergent on the 12 April 2020 and made a payment of R1810 the same day. The order was supposed to have been fulfilled by latest, the 23 April 2020. I thought that was going to be a lengthy wait but considering the current lockdown, I didn't have a choice but was really hoping that the order might be fulfilled before the scheduled time. However, the fulfilment date has passed and there was not even communication from Loot to explain the delay or commitment to a new date. I am really disappointed as I placed the order for my elderly parents as there is a shortage of these supplies in Limpopo. I was really hoping they would have received them before their next clinic appointment in May. You could have at least communicated to me and given me an option to wait further or give me a refund. If it is not possible for you to fulfil the order tomorrow, please give me a refund so i can look elsewhere!