MM
Marinda M
1 reviews | Active since Dec 2015
25 Dec 2015, 10:46
No delivery before xmas
This is the email I wrote to the supplier:<br> Hi Liezel<br> Today is the 25 DECEMBER! We had a our family gathering on 24 DECEMBER and guess what? The gift that I ordered on 8 DECEMBER from Loot is totally missing in action. How totally embarrassing because several family members ordered gifts online and were telling how it was delivered within 2 days. They clearly did not believe me that I ordered the Christmas gift on 8 DECEMBER! They all assumed that I forgot to get a Christmas gift - how embarrassing!<br> <br> <br> I want a refund immediately and take my name off any marketing materials from LOOT. I hope I have never to deal with you again.<br> Marinda
Helpful (0)
Replies (1)0
Replies (1)
Loot.co.za's replyOfficial
29 Dec 2015, 10:56Hello Marindamaree,
We truly regret that we were unable to deliver your order to you in time for Christmas. We are also very sorry to hear of your resulting embarrassment.
As promised in our emails to you, we did try our best to deliver your order before Christmas - we even upgraded the delivery service on your order at no additional charge.
However, the original delivery time frame we provided was between 21 Dec - 5 Jan. While we have many items that can be delivered within 2 days, this item was specially sourced from the US for you. We are careful to clearly advise the relevant time-frame on the product's detail page and during checkout, based on whether we have stock at our warehouse or if we are ordering it for you.
We have cancelled your order and refunded you in full and have ensured that you have been removed from our marketing material lists.
Again, we are very sorry that you did not have a positive experience with us.
Kind regards,
Wardah
- Loot Customer Services Specialist
We truly regret that we were unable to deliver your order to you in time for Christmas. We are also very sorry to hear of your resulting embarrassment.
As promised in our emails to you, we did try our best to deliver your order before Christmas - we even upgraded the delivery service on your order at no additional charge.
However, the original delivery time frame we provided was between 21 Dec - 5 Jan. While we have many items that can be delivered within 2 days, this item was specially sourced from the US for you. We are careful to clearly advise the relevant time-frame on the product's detail page and during checkout, based on whether we have stock at our warehouse or if we are ordering it for you.
We have cancelled your order and refunded you in full and have ensured that you have been removed from our marketing material lists.
Again, we are very sorry that you did not have a positive experience with us.
Kind regards,
Wardah
- Loot Customer Services Specialist
Loot.co.za's reply29 Dec 2015, 10:56
Official
Hello Marindamaree,
We truly regret that we were unable to deliver your order to you in time for Christmas. We are also very sorry to hear of your resulting embarrassment.
As promised in our emails to you, we did try our best to deliver your order before Christmas - we even upgraded the delivery service on your order at no additional charge.
However, the original delivery time frame we provided was between 21 Dec - 5 Jan. While we have many items that can be delivered within 2 days, this item was specially sourced from the US for you. We are careful to clearly advise the relevant time-frame on the product's detail page and during checkout, based on whether we have stock at our warehouse or if we are ordering it for you.
We have cancelled your order and refunded you in full and have ensured that you have been removed from our marketing material lists.
Again, we are very sorry that you did not have a positive experience with us.
Kind regards,
Wardah
- Loot Customer Services Specialist
We truly regret that we were unable to deliver your order to you in time for Christmas. We are also very sorry to hear of your resulting embarrassment.
As promised in our emails to you, we did try our best to deliver your order before Christmas - we even upgraded the delivery service on your order at no additional charge.
However, the original delivery time frame we provided was between 21 Dec - 5 Jan. While we have many items that can be delivered within 2 days, this item was specially sourced from the US for you. We are careful to clearly advise the relevant time-frame on the product's detail page and during checkout, based on whether we have stock at our warehouse or if we are ordering it for you.
We have cancelled your order and refunded you in full and have ensured that you have been removed from our marketing material lists.
Again, we are very sorry that you did not have a positive experience with us.
Kind regards,
Wardah
- Loot Customer Services Specialist