No Customer Service Only Excuses - Extremely poor service

<p>I ordered my products on the 01-06-2017 understanding that they would be delivered by the latest on the 07-06-2017, this was according to Loots app. When I phoned on the 06-06-2017 to enquire about the delivery, the customer care supervisor explained that I would recieve delivery on Friday 09-06-2017, why it was not Loots fault that their app was providing incorrect information, clearly full of excuses no solution. Don't try and look on their web site to complain, there is nothing, a clear indication of their customer care intentions. I see they want to be nominated for being a good online retailer, they are clearly not if I see the number of complaints on hello peter, they are clearly not responding to the complaints and do not see the customers as the reason they exist. Clearly they would exist without customers. I have utilised takealot for many purchases and every time had a good experience, I can highly recommend them, not like loot who only have provided me with extremely poor service and excuses. I will not use them in future as it is clear they are not concerned with their customers or good service.</p>