No client service despite three requests

Ordered two items on 17Jun and both had to be 'ordered from supplier'. Got one of the items cheaper and quicker elsewhere, so requested it on 20Jun to be cancelled from my order. Loot acknowledged receipt of the request only on 23rd, promising to respond within 72hrs maximum. No response yet and its 20Jul now. Order shipped on 3Jul with only the one item (so undesired item not included as I requested) so I followed up on my refund which I still haven't received by then, again with no response whatsoever. Three days later my undesired item gets delivered, sigh. Sent third request to have this item returned and my refund processed, also no response.

Terrible customer service, cannot believe I trusted more than R15K to Loot and this is how they treat customers.