No accountability, customer service, or overall idea how to run a ecommerce site

<p>I ordered a gift for my sister 25th Nov 2016. They said the product was stock on order and it would be delivered 12th Dec. Well that day came and went. My email queries went unanswered. Eventually I called and spoke to Areth who has no idea how to answer my query (after holding for over 5 mins) - she then put me on hold again to check with someone else. She then promised to call me back. Obviously no one called me back. Getting desperate, I continued to email. With vague, reponses blaming the supplier. Which I understand but why did i have to ask for an update? Surely you should update me and the paying client?</p> <p>Anyway - to cut a long laborious story short. They eventually cancelled my order. without my permission... saying there is no stock. 3 days before Christmas. Sent me an email (not even a curtesy call) saying its been cancelled and the refund depends on my bank, here is a R50 voucher on your next order. The audacity! As if I would ever order from such a shocking company. Read their twitter feed, looks like alot of unhappy customers. Bottom line, don't order from them! </p>