My battle with Loot.

On Saturday 25 April 2020, 9:00 am I've placed an or order with Loot on the Bidorbuy.co.za website for a hair clipper product with a good selling price. Loot was selling the product in question on BidOrBuy. The product page reported that there was 26 of the item available on the day. Unfortunately I had a problem in that I was not allowed to pay for delivery because it was apparent that I will have to go and collect the item in question from Loot's warehouse. On 28 April 2020 I've received the following correspondence from Loot. See below please. ~~~~~~~~~~~~~~~~~~~~~~~~~~ Good day

Thank you for your order!

We have noted that you selected the option "Collect from Westlake" as the preferred delivery method for this order.

Kindly confirm if this was perhaps an error, or if you will be collecting this order from us in Westlake (Cape Town).

With kind regards from, The Loot Customer Services Team. Loot T's & C's Loot Order FRZB-271-B900 [***8] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I rep**** with the following on 28 April 2020.

Hi good day.

I was actually hoping to have the product delivered and was/is still prepared to pay for a delivery to Scarborough, Cape Town South Peninsula.

Though yes I can collect from Westlake, Cape Town.

Regards,

Nick Els. ~~~~~~~~~~~~~~~~~~~~~~~~~~~ No reply came from Loot.

On the 30th of April 2020 I wrote to loot again with the following:

Hi. I've another order, order no: FRZB-271-B900 (***8) [***8]waiting for collection. I also have one order waiting to be delivered ! What are my chances to have them both delivered at the same time? At my address.

Thank you so much.

Regards,

Nick Els.

Again no reply from Loot. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ On Monday the 4th of May, 2020 I wrote Loot again.

Good day.

Kindly respond to my request so that I may know if you've received it. And I'm willing to pay a delivery for the extra order I'm waiting on.

Thanks so much.

Kind regards,

Nick Els. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Alas, on the 11th of May, 2020 Another writing to Loot.

Good day.

I'd like to know please by which date will my orders be delivered?

I am desperate for a haircut.

Thank you.

Regards,

Nick Els. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Wednesday 6 May, 20020 I finally received correspondence from Loot. Please see below: Thanks for your order! This message confirms that your order number DFSP-272-B850 was placed successfully. We are waiting for payment of R40.00. Here are our bank details if you'd like to pay by bank deposit or EFT.

Banking Details Bank: ABSA Branch code: 632005 Account number: *** Amount: 40.00 Deposit reference: DFSP-272-B850 We will start processing this order as soon as your payment has been received. We will also send another message to you at that time, confirming receipt. If we haven't received payment within a few days, we will automatically cancel this order and put its contents back into your trolley.

If you would still like to pay by credit card, you can do so by clicking the link to the order below, then clicking the 'Pay for this order' button and following instructions from there.

Until this order is complete, it will be listed as one of your orders outstanding.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I made immediate payment on the same day.

TO WHOM IT MAY CONCERN.

Payment of R40 was made to Account number: *** Regarding Deposit Reference: Deposit reference: DFSP-272-B850

On this day 06/05/2020 @ 13:11 PM.

Thank you.

Sincerely,

Nick Els. ~~~~~~~~~~~~~~~~~~~~~ I've received a Pro forma Invoice acknowledging payment of R40.00 for the subsequent delivery of my order. Since then I've not heard from Loot! Not about my outstanding order no apologies nothing. I've also approached BidOrBuy. Please see below.

Hi NickEls Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

Ticket ID: IBC-***7 Subject: Loot Order number DFSP-272-B850 / Buy Now *** - CNMT-6229-G250 Department: Customer Services Type: Issue Status: Awaiting Staff Reply Priority: Normal

You can check the status of or update this ticket online at: https://support.bidorbuy.co.za

/Tickets/Ticket/View/IBC-***7

Kind regards,

bidorbuy.co.za ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I herewith give up. I'm at the end of my tether and in dire need of a haircut, but subsequently rumor has it that Phillips, whose product this it has no current stock. But on the day I've paid money for the product stock of 26 each was on have. I've a screenshot of the day in question.