MOST UNPROFRESSIONAL E-COMMERCE EVER!

Loot's Return department is a nightmare to deal with. I wonder if they understand customer services. I have had a problem for over 6 weeks, I have asked several times that the Manager call me and up till today still no Manager. The most painful is constantly speaking to different people telling them your story over and over and no HELP! Firstly I returned the wrong package, When FedEx arrived the driver didn't say who he was collecting for. The moment I was made aware of this I paid the courier fee for the item to be returned, its been over 5 weeks the item hasn't come back, instead Loot delivered someone else's package to us. Secondly the item I was returning was eventually collected, now Loot can't located it. I bought a sewing machine during lockdown and whilst sewing the *****s came loose. Loot won't refund you, they want to send it for repairs. An item that supposed to brand new, getting repaired, does it mean it's second hand now?? I used to support Loot but never ever again. They are the most unprofessional e commerce I have ever experienced. Dear Manager under your management you team is doing a very poor job. you have lost a customer.