Missing Parcel

I placed an order on Loot.co.za on 12 December. The order was couriered via Pargo to the Clicks pick-up point on behalf of Loot. On 17 December I received an email from Pargo informing me that my order was ready for collection. An hour later I got another email informing me that my order was collected. I rushed to the Clicks pick-up point and they could not find my parcel. I immediately informed Loot that my parcel is missing. It is now 7 January and Loot has not resolved the issue.