Misery Christmas

I ordered a gift for my daughter on 14/12/2017; paid extra for priority delivery I.e. before Christmas, and only received it 27/12/2017. Received messages before Christmas to say it had been dispatched, tracking number given for Fedex, but it could not be tracked. Had to make alternative gift plan instead. I could return it but according to the T's&C's, I have to pay for this and I also won't receive a refund on the original delivery cost. So Scrooged both ways!