Loots Terrible Returns Process

Returning something back to this online retailer is so difficult. I bought an item that loot had made a mistake on. It's now been 2 weeks and I have to constantly call in to ask for feedback after logging a return on their website. I have never had so many problems and delays on any other retail site. The experience has taught me to rather spend the extra money on other sites and have a peace of mind that they will give me the correct product I paid for and return it within a acceptable period.