Loot.co.za - you ruined my Christmas and New Year

Loot.co.za - you ruined my Christmas and New Year

Dear Loot.co.za

I am profoundly disappointed in your level of customer service and failure to even attempt to address a serious system failure in terms of my online shopping experience. I have been a customer of a competition company for some time and was always impressed at their customer support and outstanding parcel delivery record. However in early December 2017 I responded to an online advert from Loot offering a R200 discount on a Dremel 4000 kit, a great DIY and wood-crafting tool. I happily paid the amount and my order was confirmed and placed on 11 Dec 2017. Throughout December as I checked on the status of my item, I was promised delivery by 28 Dec or by the latest 2 Jan 2018. In preparation, I sourced and paid for other accessory items like a Dremel vice and Dremel drill-press to complement my eagerly-awaited Dremel 4000 from Loot. Those accessories arrived and I waited for my parcel from Loot.

I waited through Christmas Day, without my present from Loot. And I waited through New Year's Day expecting Loot to deliver, as promised, the item I ordered and paid for back on 11 Dec.

Imagine my sadness on 2 Jan when nothing arrived, as Loot had promised. No worries I thought, Loot will do their best and besides I've paid for this item with money I might have spent elsewhere because they say they are a customer-caring company. Imagine my sadness, my disbelief, when I received an SMS from my credit provider on 3 Jan saying the full amount was returned. When I called Loot they said my order had been cancelled. No email, no SMS. I had to call them to ask why the paid-for item, promised to be delivered by latest 2 Jan was now cancelled on 3 Jan due to "supplier issues". I now have accessories for a non-existent Dremel 4000, which lie unopened in their boxes. As some sort of miserable "Sorry mate", Loot has given me a R150 voucher, which doesn't even cover the R200 savings they promised me on the first item. Because of Loot, I have no Christmas present and all possible stock items of the same item from other reputable online shops have already been sold as Christmas presents for other more fortunate souls. As a paying Loot customer I can honestly say "Loot.co.za - you ruined my Christmas and New Year".