Loot.co.za will never reply if you have a query

Loot emailed me to advise that an order I have placed will be late (at Xmas time!) because two items are delayed. The other 2 items are Xmas gifts and are being delivered to a family member, who won't be at work from the 18th of December. I have emailed FOUR times asking for a date because I may need to change the delivery address. No reply. I wish companies like this would lose business so they can learn to start offering better service to increase sales.