Loot.co.za - Think twice before ordering products with a dispatch date of 7- 14 working days.

If what I am about to complain about was a one-time experience, I would not have written this review. However, let me just focus on the latest ********** experience. Firstly, Loot has the worst customer service I have ever experienced, since they are unresponsive and unreliable. Secondly, they have the most wonderful product variety on their website, which they are unable to source and blame their suppliers for their poor sourcing practices. Thirdly, they extend their delivery dispatch date continuously and then after three months of waiting for the items they suddenly must cancel the items. They have my money since 23 March 2020 and now they will refund me, which they actually need to pay interest for. I have been emailing them about this three-month old order a month ago, and they only responded with an automated response a week ago, telling me that I need to contact them on social media, since they are not looking at their emails! Why do you have your email address as an official communication if you are not planning to answer emails? As mentioned, they blame everybody and everything for unfulfilled orders and poor customer service. However, let me tell you Covid-19 did not happen in between 2016 and late 2019, where I experienced the same problems. Then, they try and appease you with their R50 vouchers, but you can only use one voucher per order, meaning if you want to use your R150 in vouchers you need to order three times. This wonderful voucher is also just valid for a month. I have made the mistake by ordering other items with these vouchers, and these are also delayed. I am waiting for the next “Sorry we are unable to source items in your order” email. According to their website my latest orders will ship in 7 – 14 working days, and we are again past the month mark. They do not even bother to let you know what is happening. They just leave it. In conclusion, do not order from Loot.co.za any item that is not in stock, you might never receive it. I do not see how this company can continue to operate like this, I feel like I was cheated or something. They can keep their vouchers. I will never order from them again.