loot.co.za - such incompetence - unreliable, horrible customer service.

I bought a notebook on 25 July on loot.co.za and paid extra for delivery as I needed the pc asap. On the expected day of delivery I called because i was not receiving any notification to follow up on my pc. I spoke to Elina who said she will get back to me but never came back me, this was around 9am. I called again after an hour and spoke to a different lady- lura who promised to get back to me and never did. i called again around 12pm and spoke to ibrahim who said they cannot contact the warehouse in Midrand where they suspect that they is, the guys in Midrand are only contacted via email and I never got back any feedback. I then opted for their social media team, who then told (FB) that the pc was never dispatched but is being dispatched (friday afternoon) and i will get it by Wednesday latest. I call fedex today, 31 july - which is a second day and fedex is telling me the same thing that they have not received this parcel from loot.

I call loot for refund and they tell me they will only refund me once the missing notebook is back at their CPT offices and that in the meantime I should just wait.

These guys are unbelievable, they are ********, they wasted my time. I do not know if I will get my money.