Loot.co.za ripped me off by selling me a faulty laptop !

Since I bought a brand-new laptop from Loot, I have had endless issues and it had to be sent away twice for repairs to them for months at a time. This inconveniences me and my work a great deal and is certainly not what I paid for!

Chronology of events: o Order placed for purchase of laptop on 29 June 2017 o Laptop logged for return on 12 Dec 2017, as power supply and/or battery was not working o Loot 'repaired' and returned same laptop on 13 February 2018 (2 full months later) o Laptop continued not to function correctly, and it as logged for return on 12 August 2018 o Laptop was collected by Loot's couriers on 20 August 2018 (more than a week later) o To date I am still unsure what is the status, when I will get my laptop back, and cannot work without it. Last time I was inconvenienced for 2 months, how long will it take this time?

When I contact their call centre via email or telephone they just give me stock-standard answers, with no indication of what is going on. Also, how do I know if they will fix it properly this time, or will it break again?

For these reasons I am AGAIN, requesting as a Consumer that Loot replace my laptop with a new one.