WL
Wouter L
1 reviews | Active since Aug 2018
26 Jan 2021, 19:03
Loot.co.za really poor service
I have ordered a Christmas present on the 3rd of Desember 2020, by the 23rd they cancelled the order, poor service. I went with another option and ordered again, now it is the 26 January 2021 and still no order. I have mailed them to refund me but the don't even bother to reply to my enquiry. This is worst online service I ever experienced!
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Replies (1)WL
Wouter L's updateReviewer Update
27 Jan 2021, 15:38This is the excuse they mail me:
We know that you are eagerly awaiting the arrival of your order. Unfortunately there has been a delay in receiving it from our supplier. The national lock-down has caused many frustrations and backlogs for us and our suppliers. We have contacted them and explained that we don't want any disgruntled customers and our main aim is to make you smile when you open your loot.co.za box.
We've been assured that your order is being prepped to make its way to our warehouse. Based on this information we are hoping to ship your parcel by no later than the 11 February.
I can't believe the bad service.
We know that you are eagerly awaiting the arrival of your order. Unfortunately there has been a delay in receiving it from our supplier. The national lock-down has caused many frustrations and backlogs for us and our suppliers. We have contacted them and explained that we don't want any disgruntled customers and our main aim is to make you smile when you open your loot.co.za box.
We've been assured that your order is being prepped to make its way to our warehouse. Based on this information we are hoping to ship your parcel by no later than the 11 February.
I can't believe the bad service.
WL
Wouter L's update27 Jan 2021, 15:38
Reviewer Update
This is the excuse they mail me:
We know that you are eagerly awaiting the arrival of your order. Unfortunately there has been a delay in receiving it from our supplier. The national lock-down has caused many frustrations and backlogs for us and our suppliers. We have contacted them and explained that we don't want any disgruntled customers and our main aim is to make you smile when you open your loot.co.za box.
We've been assured that your order is being prepped to make its way to our warehouse. Based on this information we are hoping to ship your parcel by no later than the 11 February.
I can't believe the bad service.
We know that you are eagerly awaiting the arrival of your order. Unfortunately there has been a delay in receiving it from our supplier. The national lock-down has caused many frustrations and backlogs for us and our suppliers. We have contacted them and explained that we don't want any disgruntled customers and our main aim is to make you smile when you open your loot.co.za box.
We've been assured that your order is being prepped to make its way to our warehouse. Based on this information we are hoping to ship your parcel by no later than the 11 February.
I can't believe the bad service.