Loot.co.za Poor Customer Service

I ordered baby goods on Loot and the delivery time was too long. Baby came early so we needed the goods immediately. So i cancelled the order via all the mediums as stated in their cancellation policy via email, twitter, facebook. NO response was received and the goods were delivered. When the courier dropped the goods i refused the delivery and they refused my request. Thus they left the goods here. Then i logged a return for both items ordered and they took longer than the turnaround to respond. Eventually they responded and said the collection was arranged with Fedex who will collect within a couple of days. I'm still waiting. I emailed them numerous times to follow up because thatch the only way to contact Loot. To date no response, no apology, no explanation. Nothing. Just radio silence. This is really poor service and the lack of response is frustrating. They need to credit the goods. I don't think i will use their service again anytime soon.