Loot.co.za or looters.co.za?

Someone I know got a welding machine for his birthday. I know him well enough to know that he is not an expert at welding, never having had any form of training in this. Being a proponent of "that's what books are for", I ordered a handful of books on the subject from Loot.co.za. Imagine my humiliation when I visited their house this past week and he showed me the books. Little 'booklets' with minimal information, horrid grammar, no drawings or photo's. I believed that Loot would accept responsibility for curating products offered for sale on their website, but clearly I was very, very wrong. And now the supposed return process does not word PLUS it appears they expect me to bear the cost of returning these substandard products to them. I cannot in good conscience recommend Loot.co.za to anyone.