Loot.co.za in death spiral

Loot has been getting worse and worse. I did an order on 14th December, which listed "Latest expected shipping date: 07 Jan 2021". This was then delayed to the 18th January, then the 28th January. After getting the final dealy, I cancelled my order on 19th January. It is now the 10th of February STILL do not have the Discovery Miles I used to pay for the order refunded to my account. On querying this I was told "Please note that you will need to contact Discovery Miles to query this as we cancelled and refunded back to your Miles." It is not my responsibility to follow this up with Discovery, and I was given no information on how to do this, reference numbers etc. (although I have asked repeatedly).

I have been a loot customer for more than 15 years, and a rapid resolution of my requested refund is the least I can expect (and is required by the consumer protection act). I am extremely unhappy with the level of service for my last 3 orders from loot, but this is the worst.