Loot.co.za - I wish there was an option for a rating less than one star.

I placed an order for a textbook from Loot.co.za - dispatch was stated as 7 to 12 days. After a week, I called back to just check-in and ensure that the book had been ordered and all was still set for dispatch on the 18th of September (at the latest) and the call-center agent reassured me that worse case scenario the book will be dispatched by the 18th. On the 18th of September at 13h22 I received an email stating the following: "Unfortunately, there has been a delay in receiving "Biochemistry" by Jeremy M. Berg et al, on which we're waiting for ETA feedback from our supplier.

We will continue to liaise with our suppliers and will advise as soon as we have been able to establish a realistic date for completing this order.

Thanks for choosing Loot.co.za and please accept our apologies for not being able to dispatch this order to you on schedule.

Kind regards, The Loot Customer Service Team. "

Now, I understand that delays happen, but for the last month EVERY SINGLE time I call, the reply is: "we're waiting for feedback from our suppliers". I have requested to speak to the department in charge of this order, the department responsible for following up on this order, anyone in management or for that matter just ANYONE that could assist in this matter. Needless to say, these requests have been met with promises of feedback/ follow up from the above mentioned parties - NONE of which have given any feedback whatsoever. I have requested the plan of action - "waiting for feedback from our suppliers". I've asked for guidance/ advice on what to do going forward - "wait for feedback from our suppliers" - the only "plan" that got met with any form of support was the suggestion to cancel the order. This is ridiculous. My exam is in 10 days - there is absolutely NO WAY in which I will be ready, especially having no idea when this book will arrive/ if it ever does.

Loot is one of Unisa's recommended booksellers , but I will make sure that Unisa is aware of the absolutely appalling customer service from Loot. Although most of the call-center staff that I spoke to were very friendly and some I felt did put some pressure on the matter, the lack of follow up from those in charge, is really disappointing.

Loot: what are my options here?