LF
Lee-Ann Ferreira
1 reviews | Active since Oct 2011
04 Nov 2022, 14:18
Loot.co.za has NO idea what customer service is
I placed an order 24 Sept 2022 for R1605.00. It is now the 4th of November and still no delivery. I have contacted Loot every day since 28 October and have not as yet received a response to my multiple emails - my last ticket number: ticket ID 183601 Disgusting customer service! Don't order from Loot - order from Takealot!
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Lee-Ann Ferreira's updateReviewer Update
06 Nov 2022, 12:37Order placed 24 September, numerous follow ups with no response. Today I received a generic response which STILL does not give me a delivery date.
Hello,
Hello,
Over the last 3 weeks Loot.co.za has moved warehouses. This was a mammoth
task that for the most part went smoothly, however there were a few gremlins
that crept in along the way. Once the dust has settled the new warehouse
will mean more efficient and speedier deliveries for our customers.
Unfortunately the move has caused an unforeseen delay to your order.
Although we have tried to ensure continued smooth operations we are trying
to get over a few hiccups that are currently being addressed.
No doubt you are frustrated that your parcel has been delayed and we
apologise for the inconvenience caused. We hope to have your parcel
delivered to you, at your selected address as soon as possible.
LF
Lee-Ann Ferreira's update06 Nov 2022, 12:37
Reviewer Update
Order placed 24 September, numerous follow ups with no response. Today I received a generic response which STILL does not give me a delivery date.
Hello,
Hello,
Over the last 3 weeks Loot.co.za has moved warehouses. This was a mammoth
task that for the most part went smoothly, however there were a few gremlins
that crept in along the way. Once the dust has settled the new warehouse
will mean more efficient and speedier deliveries for our customers.
Unfortunately the move has caused an unforeseen delay to your order.
Although we have tried to ensure continued smooth operations we are trying
to get over a few hiccups that are currently being addressed.
No doubt you are frustrated that your parcel has been delayed and we
apologise for the inconvenience caused. We hope to have your parcel
delivered to you, at your selected address as soon as possible.