Loot.co.za extremely Poor after sale service

I ordered a replacement battery for my laptop. Loo.co.za sent the incorrect battery. It has been two full weeks since I logged my return and it has still not been resolved. I was forced to go out and buy a battery from another supplier. Loot.co.za really needs to look at they process if they want to stay in this highly competitive market. Takealot is so much more efficient. I would in future rather buy from Takealot even if the price is higher. They after sales service is so much better. Miles apart. I will not support Loot.co.za again.