Loot.co.za -Disappointed Customer

This letter is about my terrible experience with Loot.co.za and served to alert other shoppers in advance. I am a very disappointed customer. I placed my order on the 12 May and was given shipping date of 26 May.

I was sent numerous separate emails after my order went through to notify me that they are unable to source various items in my order, which I patiently accepted.

I followed up after the 26th since the status of my order still reflected “Stock on order”. I was informed that two items could not be sourced timeously and could take months to arrive. I had previously received an email to inform me that the item will not hold back my order and that Loot will send this item separately whenever it comes into stock at their own cost , which I agreed to ,but clearly this was untrue. I then told the customer service agent to cancel those items completely just so I can receive the rest of my order.

Thereafter, my order status was changed to “Being Packed” and still reflects this to date (2June).

I am highly annoyed with the service , even more since now they are not accepting any telephone calls and customers must now waste their time emailing them for their poor service.

I have emailed Loot today(2/6) to know the status of my order and have said that if it is not delivered by the close of business today(02/06) , I wish to be refunded fully and my order cancelled.

I now eagerly await a response from them .