Loot.co.za charging handling fee for return of faulty product. Order #BMMC-242-B330.

Returned a faulty router 15/10/2019. Loot says that the router is not faulty, but is unable to provide any evidence of the tests conducted to come to such a conclusion. They have since refunded me, but charged me 15% handling fee (R585). The product was returned in its original packaging. The product to my knowledge was faulty. There should not have been a handling fee. They refuse to refund me the R585 handling fee charge. Really terrible service.