LOOT.co.za can and should do more
On 26 Jan 2022 @ 11:28:38am I successfully placed and paid for an order with LOOT.co.za which they confirmed same day.
LOOT.co.za confirmed that by 4 February 2022 we would see results.
Today, 4 February 2022 at 15H36, RESULTS DAY, LOOT.co.za sent me this email below and talks about a "token apology" something done for the sake of appearances or as a symbolic gesture.....
"Dear ######,
At the time you placed your order for "Kids Bluetooth 5.0 Cat Ear Headphones Foldable On-Ear Stereo Wireless Headset with Mic LED Light FM Radio-Pink", our suppliers indicated to us that there was stock available but they have since advised that they no longer have stock. Unfortunately we have had to cancel this item from your order.
We have credited your MasterCard credit card. Please note it may take up to three working days for this credit to reflect in your statement.
We're really sorry to have disappointed you on this order, but would like assure you that cancellations such as this are a relative rarity. We really appreciate your business and would like to thank you for the orders you've placed with us over the past 5 years since you first became a Loot customer. We do hope that this won't deter you from shopping with us in future.
As a token of apology, we've created a R50.00 voucher for you. The voucher is valid until 4 May 2022. Kind regards, The Loot Customer Service Team"
Our daughter chose this item from your website for her BIRTHDAY and has been watching and waiting every day for her PRESENT despite us telling her how the process works, shame!
LOOT.co.za unless you have children or even know how to truly empathize with this, our, unique, experience, you would and should have done more!
To add insult to injury LOOT.co.za tells us it can take up to 3 working days before we see a refund!! So for half a month our daughter just waits on false promises and empty expectations! You should feel ashamed.......
But don't worry, LOOT.co.za comes to the rescue AND FIXES EVERYTHING by loading.........wait for it.........A R50 VOUCHER towards our next order!!!
Wow, isn't that amazing and that makes everything better!!!!#
No no no no no LOOT.co.za, where is your excellence in the way you conduct your business, in your product offering and in your service? Do you stand by your vision and mission below?
Vision Our vision is to become Africa’s premium provider of quality content across all media platforms.
Mission Independent Media will lead the new media revolution by helping to build and strengthen a democratic South Africa and grow our presence both locally and internationally. This we will accomplish with excellence in the way we conduct our business, in our product offering and in our service to our diverse readership base.