loot.co.za

I am writing to inform consumers regarding the atrocious and unacceptable customer service from online retail company Loot.co.za. They used to be one of the best in S.A., but oh my how standards have fallen. I have been waiting for 2 weeks (their policy is 24 to 72hrs) for an answer regarding the return of a purchased item. They now inform me it will take another 3 to 7 working days!!! This is UNACCEPTABLE!!! And to add insult to an already unhappy customer, there is no management available to communicate with, only minions who do nothing but recite the standard company blurb. I will definitely be taking my business elsewhere. Ian Botha