Loot voucher reinstatement

I have used Loot a few times and do understand the limitation with delivery of orders and have been very patient and understanding. They have delivered good service with others orders I placed with them.

My issue is with one specific order made early May 2020, I paid part of the order using a voucher with an expiry of 2 June 2020. Communication was very bad with me making multiple enquiries about the order and not receiving any comms back

I received an email on 10 June 2020 confirming that the order could not be fulfilled and accepted that they had difficulty. I received a refund for the amount I spent and confirmation that the voucher would be reinstated. I emailed back acknowledging and asked about the expiry date.

on Monday 22 June i get an email saying my voucher had expired and is not available to be used. I emailed again to ask them to reinstate as the voucher expired before on the 2 June and they cancelled the order after the expiry on 10 June so I could not use the voucher at all.

I have not received any further communication or call from Loot and find this to be unfair to me as a consumer. Also since i have continued to support the business and understood when something could not be fulfilled.

I would like to be contacted and have my voucher reinstated