Loot, the name says it all

I purchased a Xmas present for my 8 year old son form loot. I received confirmation of despatch from Loot on the 03 December 2018 and payed for an overnight express service. After numerous complaints to Loot they blamed FedEx for the delay. FedEx confirmed that Loot never delivered the parcel to their facility. This in bad service and the lies make it even worse.

Now the painstaking effort lying ahead to request a refund?