Loot - the name says it all

Ordered three CD's from Loot. Shortly before delivery is due, I receive an email from Loot indicating that the order has been delayed. Shortly before the next delivery date was due, I receive an email from Bid-or-buy indicating that Loot has given me some bs "neutral" rating for non-payment. So I have to send proof to Loot that I have in fact paid. Then Loot sends me another email indicating that delivery has yet again been delayed. Fine, so I kindly request Loot by email to change the delivery address as I was no longer going to be at the initial address following all the delays - no response and no apology for having falsely accused me of non-payment. Finally, about five days after the second delivery was due, the order gets delivered to the wrong address. Again, I kindly request Loot to just get the courier to reroute the delivery to the address I asked them to change to - again, no response and still no apology.